SUBSCRIPTION POLICY
Subscription, Cancellation & Refund Policy
1. Plan and price
The current standard plan provides 30 days of BTC 5-min access for 29 units of a supported USD-denominated stablecoin, unless a different price or period is displayed before you create the order. The checkout and order record control if a promotional or revised offer is shown.
2. No automatic renewal
A purchase authorizes only the blockchain transfer you make for that order. PolyCerno does not automatically debit a wallet and the subscription does not renew automatically. You do not need to cancel to prevent a future charge. Access ends at expiry unless you create and pay another order.
3. Creating an order
You must be signed in to create an order. Each order displays the supported network, token name and contract, required amount, assigned deposit address, expiry and confirmation requirement. Verify every field before transferring. Creating an order does not move funds, reserve an exchange rate indefinitely or activate access.
4. Supported payment only
Automatic recognition applies only to the exact token contract on the exact network shown by the order and to the deposit address assigned to your account and displayed on that order. A ticker symbol alone is not enough because unrelated tokens can use the same name. Do not send another token, use another chain or transfer to an address that is not displayed on your order.
5. Order validity and confirmation
An order is valid for 24 hours. Timeliness is determined by the block timestamp of the qualifying transfer, not the later time when PolyCerno detects it or it reaches the displayed confirmation threshold. A transfer first included onchain before expiry can complete after expiry once it has enough confirmations. A transfer first included after expiry is a late payment and requires manual review; it does not activate access automatically.
6. Underpayment tolerance
For a standard 29-unit order, a confirmed total from 28.50 through 29.50 supported-token units is treated as complete and activates the standard 30 days. A total below 28.50 is underpaid and does not activate automatically. You may add another qualifying transfer to the same order before it expires. Network fees and fees charged by your wallet or exchange are your responsibility, so send enough for the deposit address to receive the required amount.
7. Overpayment
A confirmed total up to 0.50 supported-token units above the displayed price receives the standard access period. When the confirmed total is more than 0.50 units above the displayed price, the excess above the displayed price is converted into additional access time at the price-per-day of that order. System limits or unusually large transfers may require manual review before all time is credited.
8. Wrong network, token or address
Transfers made on the wrong network, using the wrong token contract or to an address not assigned to the order are not recognized automatically and, as a rule, are not recovered or refunded. Blockchain transfers are irreversible, and recovery may be impossible, unsafe or cost more than the amount transferred. You may contact support with the public transaction hash, but investigation or recovery is not guaranteed. Never send a seed phrase or private key.
9. Activation and extension
Access begins when the qualifying payment reaches the required confirmation state and the order is reconciled. If you already have active access, newly purchased time is added after the existing expiry rather than replacing unused time. Detection and confirmation can take longer during source, RPC or network disruption.
10. Seven-day commercial refund
You may request a no-reason refund within seven calendar days after access is first activated for the affected order. Start the request from that activated order in your account and provide a valid Polygon-compatible refund address when requested. Requests submitted after the seven-day window are not eligible under this commercial policy unless mandatory law provides otherwise. This policy does not exclude or limit any non-waivable consumer right.
11. Refund review and timing
Refunds are reviewed and transferred manually. We may verify the order, transaction, account control, refund address and whether a previous refund or payment reversal applies. An approved refund will normally be initiated within 10 business days after approval. Blockchain confirmation time and delays caused by the receiving wallet, network or a third-party provider are outside PolyCerno’s control.
12. Effect of a refund
When a refund is completed, access time credited by the refunded order is revoked. If part of that time has already been used or combined with other orders, account dates may be adjusted to remove the refunded credit. The public refund transaction hash may be stored with the order for reconciliation and audit.
13. Refund exclusions and exceptions
The seven-day commercial refund does not require PolyCerno to recover a wrong-chain, wrong-token or wrong-address transfer; refund a transfer we cannot verify or control; compensate for stablecoin price changes, exchange fees, network fees or wallet errors; or refund duplicate value already returned or credited. Fraud, abuse, sanctions concerns or a payment dispute may pause processing while the facts are reviewed. Mandatory rights remain unaffected.
14. Stablecoin and network risk
A supported stablecoin may deviate from its reference value, and a blockchain may be delayed, congested, reorganized, paused or unavailable. PolyCerno does not control the token issuer, network, RPC provider, exchange or wallet you use. Payment of a subscription does not create custody of a trading wallet or authorize PolyCerno to trade on your behalf.
15. Contact
Open the affected order first so you can include its order ID and transaction hash. If further help is needed, email contact@polycerno.com. Never send a wallet seed phrase, private key, password or one-time authentication code.